About the positions:

Audience services associates will execute the operations of the audience experience at the theatre through either box office services, house management, or a combination of both. The positions in audience services are essential in keeping patrons, volunteers, and customers connected and coming back. This is a part-time position up to 20 hrs/wk, primarily in the evenings. This is a great position for either the skilled House Manager, or aspiring theatre professionals.

$15/hr, can work as few as 5 hours or as many as 20. Available shifts are Wed-Sat evenings and Sunday matinees.


  • Customer service skills
  • Strong communication skills
  • Able to deal with unexpected challenges quickly, calmly and efficiently
  • Ability to answer questions and resolve discrepancies as they arise
  • Strong understanding of all front of house operations, and ability to effectively explain them to volunteers


Box Office Associate

  • Reports to the Front of House Manager
  • Using a point of sale system to conduct transactions
  • Reconciling sales reports
  • Sales and attendance tracking
  • Communicating effectively with the House Manager
  • Working with volunteers
  • Closely following procedures and practices
  • Is present at the theatre from set up until after curtain

House Manager

  • Reports to Front of House Manager
  • Closely following procedures and practices
  • Opening and closing the theatre lobby
  • Light cleaning tasks
  • Training volunteers
  • Communicating effectively with the Stage Manager
  • Navigating the flow of the crowd from entering the building to sitting in the theatre
  • Responding quickly and calmly in an emergency
  • Strong understanding of emergency procedures
  • “Reading the room” and anticipating the needs of patrons
  • Monitoring the hall and lobby area during performances
  • Is present from set up to closing the theatre

To apply:

Send an email to Nel Taylor, Front of House Manager at nel@profiletheatre.org with Audience Services in the subject header. Attach a cover letter and resume outlining relevant or transferable skills and experience. If you have a preference between House Management or Box Office, please indicate that in your cover letter, and we will do our best to accommodate. Apply by September 25th, 2022. Positions open until filled.

Equal Opportunity and Non-Discrimination Statement

Profile Theatre is committed to equity, diversity and inclusion in our hiring, job advancement, internal operations and when considering the impacts of our work. People of color, from diverse communities, and/or people who bring personal experience of poverty are strongly encouraged to apply. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, mental or physical disability, age, marital status, military or veteran status, national origin, ancestry, ethnicity, or any other legally protected class.

Studies have shown that women, trans, non-binary, and Black, Indigenous, and people of color (BIPOC) are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. Profile Theatre is committed to building a diverse and inclusive organization and we strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications as described or if you require a reasonable accommodation to apply for or perform job duties.