PROFILE THEATRE WEBSITE PRIVACY POLICY

Effective Date: MAY 19TH, 2026 Last Updated: MAY 19TH, 2026

  1. INTRODUCTION

Profile Theatre (“we,” “us,” or “our”) operates profiletheatre.org (the “Website”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using our Website, purchasing tickets, or making donations, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information you voluntarily provide when you: – Purchase tickets through Eventbrite – Make donations through our Website – Subscribe to our email newsletters – Create an account or profile – Contact us via email, phone, or contact forms – Participate in surveys or provide feedback

This information may include: – Name – Email address – Mailing address – Phone number – Payment information (processed securely by Stripe and Eventbrite) – Donation history – Ticket purchase history – Communication preferences

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and browsing behavior through cookies and similar technologies:

  • IP address
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Operating system
  • Pages viewed and time spent on pages
  • Referring website
  • Date and time of visit
  • Approximate geographic location (city/state level)

We use Google Analytics and Meta Pixel to collect this demographic and behavioral data. See our Cookie Policy for more details.

2.3 Information We Do NOT Collect

We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected such information, please contact us immediately at info@profiletheatre.org.

  1. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Transaction Processing – Processing ticket purchases through Eventbrite – Processing donations through Stripe – Sending purchase confirmations and receipts – Delivering tickets and donor acknowledgments

3.2 Communications – Sending newsletters and email updates about our productions, events, and programs (via MonkeyPod) – Responding to your inquiries and requests – Providing customer support – Sending important administrative information about your account or transactions

3.3 Marketing and Fundraising – Sending information about upcoming productions and events – Soliciting donations and communicating about fundraising campaigns – Analyzing donor engagement and giving patterns to improve our fundraising efforts

3.4 Website Improvement and Analytics – Understanding how visitors use our Website – Improving Website functionality and user experience – Analyzing demographic trends in our audience – Measuring the effectiveness of our marketing campaigns

3.5 Legal and Safety – Complying with legal obligations – Protecting against fraud and unauthorized transactions – Enforcing our Terms of Use – Protecting the rights, property, and safety of Profile Theatre, our patrons, and others

  1. HOW WE SHARE YOUR INFORMATION

4.1 We Do NOT Sell Your Information

Profile Theatre does not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We share information with trusted third-party service providers who perform services on our behalf:

  • Eventbrite: Ticket sales platform (processes ticket purchases and customer data)
  • Stripe: Payment processor (securely processes credit card and donation transactions)
  • MonkeyPod: Customer relationship management and email communications platform (stores donor/patron data and sends newsletters)
  • Google Analytics: Website analytics (receives anonymized demographic and behavioral data)
  • Meta Pixel: Advertising and analytics (receives anonymized demographic and behavioral data)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.4 Business Transfers

If Profile Theatre is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

  1. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Donor and ticket purchase records: Retained indefinitely for tax compliance, financial reporting, and donor stewardship purposes
  • Email newsletter subscribers: Retained until you unsubscribe
  • Website analytics data: Retained according to Google Analytics and Meta retention settings 
  • Payment information: We do not store complete credit card numbers; Stripe and Eventbrite handle payment data securely
  1. YOUR PRIVACY RIGHTS

6.1 Access and Correction

You have the right to access and update your personal information. You may: – Update your email preferences by clicking “unsubscribe” in any email – Contact us to request access to or correction of your personal information – Log into your Eventbrite account to manage ticket purchase information

6.2 Opt-Out of Communications

You may opt out of receiving promotional emails by: – Clicking “unsubscribe” at the bottom of any marketing email – Contacting us at info@profiletheatre.org to request removal from our mailing list

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your ticket purchases or donations.

6.3 Do Not Track Signals

Our Website does not currently respond to “Do Not Track” browser signals. You may disable cookies through your browser settings.

6.4 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): – Right to know what personal information we collect, use, and share – Right to request deletion of your personal information – Right to opt out of the sale of personal information (Note: We do not sell personal information)

To exercise these rights, contact us at info@profiletheatre.org.

  1. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-compliant providers (Stripe, Eventbrite)
  • Limited access to personal information by authorized personnel only
  • Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

  1. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites (such as Eventbrite for ticket purchases). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

  1. INTERNATIONAL USERS

Profile Theatre is based in Portland, Oregon, United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Website, you consent to the transfer of your information to the United States.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by: – Posting the updated Privacy Policy on our Website – Updating the “Last Updated” date at the top of this policy – Sending an email notification to our subscribers (for significant changes)

Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.

  1. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Profile Theatre PO BOX 14845, Portland OR 97293 Email: info@profiletheatre.org Phone: 503-242-0080

  1. NONPROFIT STATUS

Profile Theatre is a 501(c)(3) nonprofit organization. Federal Tax ID: 91-1786694. Donations are tax-deductible to the extent permitted by law.